Microsoft Store is not working
Before you go through the recommended solutions, make sure your Windows PC qualifies these basic requirements:
You have enabled UAC (User Account Control)You have an active internet connection to connect to store and download appsYour PC’s minimum screen resolution is 1024 x 768 pixelYour Video card driver is updated
If Microsoft Store is not opening, loading or working, or closes immediately after opening, follow these steps:
1] Adjust your date and time settings
Having incorrect date/time settings is the most common yet unnoticed thing. To adjust your date/time settings follow these steps:
Search for and open “Date and time”.Select the “Change date and time.”Adjust the correct date and time by clicking on “Change date and time” timeAlso, adjust the exact time zone depending on your region
2] Disable Proxy Connection
Your proxy settings might be stopping your Microsoft Store from opening. Follow these steps to disable your internet proxy settings:
Search for and open “Internet Options”.Select the “Internet Options” which opens up “Internet Properties” window.Under the “Connections” tab click on “LAN Settings.”Uncheck “Use Proxy server” option and click on “OK”.
3] Run the Windows Apps Troubleshooter
When this Windows Store Apps troubleshooter is run, it automatically fixes some of the basic issues that might be preventing your Store or apps from running – such as lower screen resolution, incorrect security or account settings, etc. TIP: If your Microsoft Store apps keep crashing or freezing in Windows 11/10 computer, fix Operating System 5 errors and see if it helps.
4] Clear Windows Store cache
Press Windows key + R to open the Run box.Type WSReset.exe and hit Enter.
By doing this, all store cache and corrupt settings are reset, and your Microsoft Store shall open normally. This post details the Reset Windows Store cache feature. Read: Microsoft Store error codes, descriptions, resolution.
5] Reset Microsoft Store
If Microsoft Store is not working properly, open Windows 11/10 Settings > Apps > Apps & Features > Locate Microsoft Store > Advanced options > Reset.
Windows cannot find ms-windows-store:PurgeCaches
If you receive an error – you need to re-register the Windows Store app by running the following command in an elevated command prompt window: Or then – you may have to reset it using the Media Creation Tool.
How do I fix Microsoft Store not opening?
To fix Microsoft Store not opening issue on Windows 11/10, you need to do a few things mentioned in this article. For example, you have to adjust the date and time settings, disable the proxy connection, clear the Store cache, etc. On the other hand, you can run the Windows Apps Troubleshooter to get it fixed. Read: Microsoft Store is not opening after reset
Why is my Microsoft Store not opening?
There could be various reasons why Microsoft Store is not opening on Windows 11/10 PC. It can happen due to internal file corruption, internet connection issues, pending updates, etc. However, you can fix it by following the guide mentioned above. In other words, you can reset Microsoft Store, clear Microsoft Store cache, etc. Read: The Server Stumbled – Windows 11/10 Store error. We hope the solutions mentioned above helped you overcome the issue of the Windows Store, not opening. Must-read related links:
