When this issue occurs, moving the mouse scroll wheel does not scroll the pages; instead, it changes the system volume. Also, this problem is not limited to a specific mouse brand.
How to stop Mouse Wheel from controlling the Volume
If your mouse scroll wheel is controlling the system volume instead of scrolling the pages, it may be a software or hardware-related issue. The following troubleshooting methods may help you fix the problem: If your mouse pointer is hovering over the Speaker icon in the taskbar, then scrolling will increase or decrease the volume. In other case, you can follow these suggestions.
1] Switch your mouse from Media mode to Normal mode
As described earlier in the article, the problem generally occurs with the mice that support the Media mode. Many affected users have acknowledged that they were facing this problem because the mode of their mouse was changed from normal mode to media mode. When they switched their mouse back to the normal mode, the issue was fixed.
If your mouse also supports media mode, you can disable it, This will bring your mouse back to the normal mode. Follow the below-listed steps: This will turn Off the media mode and enable the normal mode of the mouse. If this does not work for you, try the next solution.
2] Disconnect your mouse and reconnect it again
You can try the following two fixes: If you have a wireless mouse, you can try the following fixes: According to the feedback of some users, this method helped them fix the problem. Read: Pressing the Esc key opens the Start menu in Windows.
3] Connect your mouse to another computer
If the above two methods did not help you, it may be either the hardware or the software issue. To check this, connect your mouse to another computer and see whether it works fine or not. If the mouse works fine on another computer, it may be the software issue that is generally caused due to corrupted or outdated mouse drivers.
4] Update Mouse driver
You can update your mouse driver. Follow the steps listed below: If you have downloaded the latest driver from the manufacturer’s website, you may run its setup file or select the “Browse my computer from drivers” option in step 6 above. After that, select “Let me pick from a list of available drivers on my computer,” and follow the on-screen instructions. You could, alternatively, completely uninstall your Mouse software and driver and fresh install it again. Read: How to prevent users from changing Mouse Pointers.
5] Reset Mouse settings to default
You could reset Mouse settings to default and see if that helps you.
6] Uninstall the conflicting applications
Some affected users have also stated that the issue was fixed on uninstalling some specific applications, like OneQuick. You can also try to uninstall software or app that you have installed recently and check whether it solves the issue or not. This is best done after performing Clean Boot. Hope this helps. Related posts:
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